Restoration of Service

Restoration of Service

SERVICE OVERVIEW

At CED we recognize how heavily our customers rely on services. We also recognize that the unexpected can and does occur-from simple situations to major outages. CED has an extensive plan in place to provide service and protect vital account information in the event of a business disruption. In the event that you do experience an active network interruption, we will maintain an accurate record of all scheduled and unscheduled interruptions. This record will include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration. Based on priority, CED will continue to work on repair actions until service is restored. We will work closely with the Direct Contact within your organization on all service or system outages and verbally notify our contact upon restoration of service, providing the time service was restored and a description of the repair action. Depending on the customer and your network you may designate a category of outage as the task dictates. The categories and responses are further defined as follows: Emergency Outage. On-site response within two (2) hours of notification. If an network outage significantly affects a mission, the Customer Contact may declare the outage as Emergency. The contact will notify CED of the emergency.